What is your Return Policy?
We stand by our products and want every customer to be satisfied with their purchase.
We hope that you will love our products as much as we do and our money back guarantee policy is designed to give you confidence while you shop on our website. If you are not satisfied with your purchase you may return it for a refund within 14 days of receiving your order. Please email firstname.lastname@example.org for further instructions.
Refunds will be credited to the original credit card used for payment. We do not refund shipping charges, or provide free return shipping labels.
How long does it take for orders to ship?
Please allow 2-3 business days for your order to be processed and shipped. Once your order ships, you will receive a shipment confirmation with your tracking information. For any items that are defective, damaged or wrongly shipped, please contact us within 48 hours of receiving your order. We will also send you further instructions on how you will receive a replacement.
Please note: if you need to change the shipping address to your order, you need to notify us before your order ships. Shipping addresses in transit cannot be altered.
Email with subject line Damaged/Defective -email@example.com
What Method do you ship?
When standard shipping is selected, we will ship your order via USPS. Typical transit times are usually between 2-4 business days depending on the destination. We encourage you to track your order once we email you a shipping confirmation.
Do you offer expedited shipping?
We offer expedited shipping through FedEx. We do our best to ensure the timely delivery of all orders, however orders typically do not ship the same day. When selecting expediting overnight shipping, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.
Do you ship internationally?
We unfortunately do not offer internationally shipping at this time.
Is your product cruelty free?
Yes, our products are cruelty free, vegan, and 100% natural.
What are the ingredients used?
Our repair hair mask is 100% natural please go to our About us page to see all ingredients listed.
Every jar is made in small batches, the appearance of the product will vary due to its natural ingredients.
Is this product made in the U.S.?
Yes. We are proud that our product is made in America.
Created in Astoria, New York and bottled in New Jersey
Are the ingredients ethically sourced?
Yes. Batana oil is a precious oil produced only by hand from the kernels of wild American palm trees found within the rainforests of Central and South America.